FAQ

Our pasta subscriptions are dependent on how many pasta kits you'd like (minimum of 2) and how often you want them delivered (weekly, bi-weekly or monthly).

You can modify your items, delivery schedule and plan preference whenever you would like in your Account.

Select the Account icon in the top right-hand corner on your desktop computer or by expanding the navigation menu in mobile to find it at the bottom of the menu.

Then select "Create an account" below the Login next to "New customer?".

If you currently have an active subscription, be sure to use the email address you signed-up with initially.

You must first create an Account. Follow instructions for how to create account above.

Once logged in, select Subscriptions.

Select your active subscription number.

Then select "Edit".

Next to the product you'd like to swap out, click the edit icon to the right.

Next, expand the item you'd like to replace it with and press the "Select Product" button.

Lastly, check the "I understand" statement box and submit with the "Confirm" button.

You must first create an Account. Follow instructions for how to create account above.

Once logged in, select Subscriptions.

Select your active subscription number.

Then click the "Skip Next Order" button.

You must first create an Account. Follow instructions for how to create account above.

Once logged in, select Subscriptions.

Select your active subscription number.

Then select "Edit", "Pause", or "Cancel" depending on the action you'd like to take.

You must first create an Account. Follow instructions for how to create account above.

Once logged in, select Subscriptions.

Select your active subscription number.

You will see your "Next order" date on the top right-hand side.

You can make changes to your subscription up until two days before your next shipment noted on your My Account page.

Log into your Account. Once logged in, select Subscriptions, then select your active subscription number.

You can view your "Next order" date within your subscription details to determine your cutoff date.

You can pause your subscription at any time.

Log into your Account and select Subscriptions. Then click your active subscription number.

On the right-hand side you can then click the "Pause" button.

When you're ready to reactivate, follow the same steps and click the "Resume" button.

We are currently working on website enhancements to allow you to designate the date you'd like to resume, but for now you will need to do this activation manually.

You can cancel your subscription at any time.

Log into your Account and select Subscriptions. Then click your active subscription number.

On the right-hand side you can then click the "Cancel" button.

This action will permanently cancel your subscription. In order to subscribe again, you will need to go through the checkout process here.

We offer shipping nationwide within the continental U.S. Shipping rates vary by location.

Shipments are sent on a rolling basis. Our pastas and sauces are made fresh and packed the day after we receive your order. You can expect your package to arrive within 2-3 days from the date of placement with the exception of orders placed Friday-Sunday which will ship on Mondays.

Check your inbox for tracking.

Orders are prepped and shipped the day after they are received, and sent via overnight delivery.

Orders placed Friday-Sunday will ship on Monday for Tuesday or Wednesday delivery.

Check your inbox for tracking.

You don't need to be home in order for your box to be delivered. Carriers can leave the package without a signature and we pack our boxes with enough ice to keep contents fresh for 1 days after your scheduled delivery day. If the carrier chooses not to leave the package without someone present, they or a member of the Gemma Foods team will contact you to coordinate a rescheduled delivery as soon as possible. Your tracking information will also be updated accordingly.

Once you've received your box, it is important to get your items in the refridgerator or freezer as soon as possible to maintain freshness. 

Yes, the cardboard box and plastic containers are all recyclable. The ice packs can also be reused.

Nationwide shipping rates are dependent on location.

Yes, there is a two pasta kit minimum per shipped order.

Our freshly made pastas and sauces arrive with a "Use By" date on the label. If you don't plan to prepare your pasta by this date, we recommend your freeze the pasta and sauce. We recommend freezing the pasta within three days if you know you won't get to it right away.

Yes! If you're not going to prepare your fresh pasta and sauces by the "Use By" date on the package, we recommend freezing.

Cooking instructions for your dishes are listed on our website here.

You can nuke it, we're not maniacs. However, we recommend reheating your previously cooked pasta in a large pan wide enough to hold the pasta in an even layer. Add a small quantity of water to the pan before adding anything else, heat it until it's simmering on the edge, and add your already cooked pasta/sauce. Use a wooden spoon or spatula and swirl the pan around in a circular motion over the heat. Add water if necessary, but only enough to bring your sauce back to the right consistency. The more water you add, the more your pasta will take it on, too.

If you can plan ahead, remove the sauce from the freezer the night before and place it in your refrigerator. Otherwise, you can place the container directly in the microwave for 45-60 seconds to loosen it from the edges of the container. Then add to the pan and follow the original heating instructions.

As for the pasta, you can cook that from frozen. Boil the water and add salt per the original instruction, but allow about 1 additional minute in the water if you're cooking pasta from frozen. 

Yes! We offer gluten free Canestri, Paccheri and Bucatini online and in the Pasta Shop.

Gluten free pasta is made in a facility that also processes wheat.

Yes! All vegan options will be indicated within the product descriptions.

Gemma Foods pasta making classes are BYOB as our establishment does not have a liquor license. In accordance with the City of Chicago, customers are allowed to bring their own alcoholic beverages to Gemma Foods and serve themselves. Minors will not be allowed to consume alcohol on our premises. Individuals who are visibly intoxicated upon arrival or become so while on premises will be asked to not participate in the class for their own safety and at the discretion of the Gemma Foods staff.

We allow for one bottle of wine, one six pack of beer or one six pack of seltzer or seltzer-like pre-made beverages per two people in your group. For example, if there are 12 people in your party, you are allowed to bring six bottles of wine to share. No hard alcohol bottles are allowed on premises. 

We will provide acrylic drinkware for your beverages as glass will not be allowed at the instruction tables. We will also have ice and a cooler available for your storage.

No preparation necessary. You can simply show up and enjoy the experience.

Please note that you will be standing and cooking for up to 2 hours. We advise that you wear comfortable clothing and shoes.

Please recommend comfortable clothing and shoes as you will be standing and cooking for up to 2 hours. We will provide aprons and gloves.

To receive a full refund, cancel up to 72 hours before the scheduled start time for cooking classes. Refunds will be processed using the original payment method. Should you prefer, you can choose to receive your refund in the form of a Gemma Foods gift card.

Unfortunately, we are unable to offer refunds or in-store credit for cancellations made within 72 hours of your class start time. Cancellations or changes can be made (1) in person at Gemma Foods located at 1117 W Grand Ave. Chicago, IL (2) by calling 312-929-2167 during normal business hours or (3) by emailing hello@gemmafoods.co (not .com). We cannot accept or honor cancellations made by voicemail or emailed to the incorrect email address (see above).

When Gemma Foods must cancel a class due to inclement weather or other circumstances beyond our control (e.g., power outages, facility issues, etc.), we will attempt to notify you by email or telephone with as much notice as possible. If this occurs, Gemma Foods will issue a full refund to the original form of payment or, should you choose, a Gemma Foods gift card. However, if we do not affirmatively cancel a class by email or telephone and you are unable to attend, our standard cancellation policy applies. Please note that Gemma Foods reserves the right to modify class menus at any time due to ingredient availability or seasonality.